Shipping policy


Shipping Policy

At [Sellorahome], we are committed to delivering your orders safely and on time. Please read our shipping policy below for complete details.

Shipping Methods

We ship orders through trusted courier partners across India. Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if available)

Shipping options will be shown during checkout based on your location.

Order Processing Time

All orders are processed within [PROCESSING TIME] after payment confirmation.

Please note:

  • Orders are processed on business days only

  • Orders placed on weekends or holidays will be processed the next working day

Delivery Timeframes

Estimated delivery times:

  • Metro Cities → [2-3BUSINESS DAYS]

  • Other Cities → [4-5 BUSINESS DAYS]

  • Remote Areas → May take additional time

These are estimated delivery times and delays may happen due to courier or logistical issues.

Shipping Costs

Shipping charges are calculated as follows:

  • Standard Shipping → [SHIPPING COST]

  • Free Shipping → On orders above [ORDER VALUE] (optional)

Exact shipping charges will be shown at checkout before payment.

Tracking Information

Once your order is shipped, you will receive:

  • Tracking number

  • Courier partner details

  • Tracking link

Tracking details will be sent to your registered email or phone number within [PROCESSING TIME] after dispatch.

Delivery Issues & Delays

Delivery delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Incorrect shipping address

  • High demand periods

  • Public holidays


We will assist you as quickly as possible.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for delivery failures due to incorrect addresses provided by customers.


Return & Refund Policy

At [sellorahome], we want you to shop with confidence. If you are not satisfied with your purchase, we offer a simple return and refund process.

Return Eligibility Criteria

To be eligible for a return:

  • Product must be unused

  • Product must be in original packaging

  • Product must be in original condition

  • Order proof is required

  • Return must be requested within [3-4 DAYS]

We reserve the right to reject returns that do not meet these conditions.

Return Timeframe

Return requests must be submitted within [7 DAYS] from the delivery date.

To initiate a return, contact:

[sellorahome@gmail.com]

Please include:

  • Order number

  • Reason for return

  • Photos if product is damaged

Refund Process & Timing

Once we receive your returned product:

  • Product will be inspected

  • Refund approval will be confirmed

If approved:

Refund will be processed within [REFUND PROCESSING TIME]

Refund will be issued to:

  • Original payment method

  • Bank transfer (if required)

Bank processing time may vary depending on provider.

Exchange Options

We provide exchanges only in cases of:

  • Damaged product

  • Defective product

  • Wrong product received

To request exchange contact:
[sellorahome@gmail.com]

 

Damaged or Defective Products

If you receive a damaged or defective item:

Contact us within [3 Days] with:

  • Clear photos

  • Unboxing video (recommended)

  • Order number

After verification we may offer:

  • Free replacement

  • Full refund

  • Store credit

Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Personal hygiene items

  • Clearance sale items

  • Gift cards (if applicable)

  • Items damaged due to misuse

Return Shipping Costs

Free Return (our responsibility):
If return is due to:

  • Damaged product

  • Wrong item

  • Defective item

We will cover return shipping.

Customer Paid Return:
If return is due to:

  • Change of mind

  • Wrong product ordered

  • No longer needed

Customer may need to pay return shipping charges.

Shipping fees are non-refundable unless the return is due to our error.