Refund policy
Return & Refund Policy
At Sellora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return process.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase (order confirmation or receipt) is required
Return request must be made within [3-4Days] of delivery
Items that do not meet these conditions may not be eligible for a refund.
Return Timeframe
Customers can request a return within [7 DAYS] from the date of delivery. After this period, unfortunately we may not be able to process a return or refund.
To start a return, please contact us at:
[sellorahome@gmail.com]
Please include:
Your order number
Reason for return
Product photos (if damaged or defective)
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
Refunds will be processed within [REFUND PROCESSING TIME]
The amount will be credited to your original payment method
Please note that it may take additional time for your bank or payment provider to process the refund.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, contact us at:
[sellorahome@gmail.com]
Mention your order number and product details so we can assist you quickly.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within [7 DAYS] of delivery with clear photos or videos as proof.
We will offer one of the following solutions:
Free replacement
Full refund
Store credit (if applicable)
Our goal is to resolve such cases quickly and fairly.
Non-Returnable Items
Some items cannot be returned for hygiene or safety reasons. These may include:
Personal care products
Used items
Items damaged after use
Clearance or final sale items (if mentioned)
Return Shipping Costs
If the return is due to our mistake (damaged, defective, or wrong product), we will cover the return shipping cost.
If the return is due to customer preference (change of mind, wrong size ordered, etc.), the customer may need to pay the return shipping charges.
Shipping costs are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about our Return & Refund Policy, you can contact us at:
Email: [sellorahome@gmail.com]